In order to provide quality service and fast shipping, we have a limited cancellation period. Our Customer Service agents have a short time frame where they are able to cancel orders. Any order placed during business hours, Monday - Sunday (7am-4pm PST), can be cancelled within 2 to 4 minutes of purchase. If we are unable to cancel an order, however, we are happy to offer pre-paid return labels (depending on where you live). To ensure a faster cancellation process, we recommend to contact us via live chat.
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