If your hasn't shipped
In order to provide quality service and fast shipping, we have a limited cancellation period. Our Customer Service agents have a short time frame where they are able to cancel orders. Any order placed during business hours, Monday - Sunday (7am-4pm PST), can be cancelled within 2 to 4 minutes of purchase. If we are unable to cancel an order, however, we are happy to offer pre-paid return labels (depending on where you live).
If you miss the cut off
If your order is outside of the 2-4minute cancellation here's a very simple way to solve the order issue. Unfortunately, our agents have no access to seeing your order information however simply deny the order and once it gets returned to our warehouse you will receive credit back to your form of payment.